Customer Service Desk

Our Customer Service Desk is located on Level 2 near the Food Court.

Whether you need directional assistance, or would like help to book a taxi our staff are at hand to assist your every visit!

The Customer service desk operates 7 days a week during the following times:

Monday – Friday: 10.00am – 3.00pm
Thursday: 10.00am – 3.00pm and 4.00pm – 9.00pm
Saturday: 8.30am – 4.00pm
Sunday: 10.00am – 2.00pm

Disability Services

For those who find it difficult to get around, Redbank Plaza offers complimentary wheelchair and motorised scooter hire from the Customer Service Desk. Bookings are recommended and can be made on 3288 5511. This service is available for in-centre use only.

For your convenience, disabled toilets are located near Cineplex on Level 3, and in the Food Court on Level 2.

Lost Property

Lost an item? Found an item? For all lost property matters please visit Centre Management on Level 2 or phone 3288 5511.

Parents Room

Our Parents Rooms can be found on each level of the Centre.

Level 1: Located in the lift foyer beside JV Audio
Level 2: Located near the Food Court
Level 3: Located near Cineplex


Ipswich Libraries is located outside on Level 3, near the Police Beat. For further information, please contact the library on 3810 6177 or click here.