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We’re here for you

As our restrictions continue to ease, it is important to remember that many are still in place. We all have to play our part in keeping the community safe and ensure that everyone who visits the centre practices social distancing and maintains a high level of personal hygiene.

HOW TO SHOP SAFELY AT REDBANK PLAZA

We are committed to protecting our community, retailers, staff and customers, with signage reminding people of hygiene and social distancing requirements and a strengthened focus on cleaning, particularly touch points and high traffic areas.

We are monitoring the situation closely and follow the advice from Queensland Health and Australian health authorities. For more information, please visit: https://www.health.gov.au/

Remember that we all play a part in keeping our community safe and customers are expected to adhere to public health rules whilst visiting Redbank Plaza. This includes:

  • Staying 1.5 metres away from those around you
  • Remembering the 1 person per 4 square metre rule
  • Respecting the customer number limits at the entry of each store
  • Hand and respiratory hygiene – washing your hands regularly and covering your face with a flexed elbow or tissue if you sneeze or cough
  • Use the hand sanitizer provided at the entrances to our centre
  • Staying home if you’re unwell
  • Using EFTPOS instead of cash

 

For more details on the easing of restrictions in QLD click here.

Thank you for your ongoing support of Redbank Plaza and our retailers.

TRADING HOURS

Over 80 stores are now open at Redbank Plaza. Please keep in mind that stores are trading with reduced hours and we recommend the contacting individual store, or viewing their store page on our website to check their trading hours.

ColesAldiKmart & Big W are trading their normal hours, however limiting the number of shoppers instore. This is to help maintain social distancing and minimise the spread of COVID-19. So, you may need to wait for a short period before entering the store.

FOOD COURT

  • Limited seating available, maximum capacity 100 people, as per Qld Govt guidelines
  • Social distancing and hygiene rules apply.
  • Please use sanitiser provided throughout food court.
  • As we have limited capacity, please be mindful to shorten your stay, so that others can also take a seat to eat.

CAFES & RESTAURANTS

  • Cafés and restaurants sized –
    • Up to 200sqm can now permit 1 person per 2sqm, (capped at 50 people) based on social distancing and spatial requirements.
    • Over 200sqm can have 1 person per 4sqm, based on social distancing and spatial requirements.
  • Customers must wait for staff to seat them and provide their names and contact details in order to be seated as part of the COVID Safe plan.
  • Customer records are kept for a minimum 56 days.
  • Please respect and follow the measures that our cafés have put in place for your safety.

MASSAGE, BEAUTY, NAILS & HAIR SALONS

  • Massage therapists, beauty, nail, and hair salons are permitted to operate in compliance with the COVID Safe checklist.
  • These retailers are permitted 1 person per 4sqm at a time while continuing to follow 1.5m social distancing.
  • As part of the COVID Safe plan, customers must leave their name and contact details with staff prior to their appointment.
  • Customer records are kept for a minimum 56 days.
  • Please respect and follow the measures that our beauty retailers have put in place for your safety.

SERVICES & ENTERTAINMENT UPDATE

JP SERVICES

  • This service has been relocated to inside a shop on Level 3.  Head towards Cineplex and you’ll find them between the toilets and Street Art Zone.  The shop has a blue door frame. 
  • FROM 11 AUGUST, THEY WILL BE MOVING AGAIN.  YOU WILL FIND THEM ON LEVEL 2 (ex-INFO DESK) NEAR ESCALATOR.
  • PLEASE BRING YOUR OWN PEN, practise social distancing and stay home if unwell.
    • Tuesdays (1pm-3pm)
    • Thursdays (6pm-8pm) 
    • Saturdays (10am-12pm) 

 

IHF “WALKIE TALKIES” GROUP

  • Every Monday and Friday (7am-8am).  Meet at Level 3 Cineplex entrance.  $2 per person per session.

 

WHEELCHAIR & SCOOTER HIRE

  • Closed until further notice.

 

WEEKLY KIDS ACTIVITIES

  • Closed until further notice.

 

KIDS PLAY AREAS (LEVEL 2 & 3)

  • Closed until further notice.

 

CUSTOMER SERVICE DESK

  • Closed until further notice.